Privacy and Cookies Policy
Dear Customers,
If you are reading this document, it means that you surely value your privacy. We understand this perfectly, which is why we are providing you with a document in which, in one place, you will find the rules for personal data processing and for the use of cookies as well as other tracking technologies in connection with the operation of the klaudiapingot.pl website.
To start with some formal information: the administrator of the website is MasterHAK Ltd. located at Brzoskwiniowa 2/1 , 62-051 Wiry, entered into the National Court Register under KRS number: 0001011484, the registration documentation of which is kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, using NIP number: 7773399634 and REGON number: 524072554 .
This Privacy Policy has been structured in the form of questions and answers. We chose this format to ensure the transparency and readability of the information presented to you. Below you will find the table of contents of the document, corresponding to the questions we answer in turn.
If you have any doubts regarding the Privacy Policy, you can contact us at any time by sending a message to
The administrator of your personal data is MasterHAK Ltd. located at Brzoskwiniowa 2/1 , 62-051 Wiry, entered into the National Court Register under KRS number: 0001011484, the registration documentation of which is kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, using NIP number: 7773399634 and REGON number: 524072554 .# 2: Who can you contact regarding the processing of your personal data?
In our organization's personal data protection system, we have not appointed a personal data protection officer, as it is not mandatory for our situation. In matters related to the protection of personal data and broadly understood privacy, you can contact us via e-mail
There are more than one of these goals. Below we give you a list of them, along with a more detailed description. We have also assigned appropriate legal bases for processing to individual purposes:
|
Purpose of processing |
Description of the purpose of processing |
Legal basis |
|
User account management |
When creating a user account, you must provide the data necessary to create an account: e-mail address, password, name and surname or company. Providing data is voluntary, but necessary to create an account. When editing your account data, you can provide your further details, in particular data that may be used when placing orders, such as name and surname, address of residence or place of business, tax identification number, telephone number. When editing your account details, you can also set your avatar, e.g. a profile photo that includes your image. In addition, our system used to handle user accounts saves your IP number, which you used when registering a user account. You can modify the information about you provided to us when registering a user account at any time. The data provided by you in connection with creating an account is processed in order to provide you with an electronic service consisting in ensuring that you can use your account. |
art. 6 section 1b GDPR |
|
Order fulfillment and contract management |
When placing an order, you must provide the data necessary for handling it: e-mail address, name and surname, invoice data. In addition, the system used to handle the order process saves your IP number that you used to place the order. Each order is saved in the database, which means that your personal data assigned to the order is also accompanied by information about the order, such as the date and time of placing the order, order identification number, transaction ID, subject of the order, price, payment method and payment deadline. In connection with the conclusion of the contract, we process your personal data also in order to perform the services provided for in the concluded contract. The scope of these data is limited to the scope needed to perform the contract. When we receive your data while performing the contract, e.g. from the entity that employs you, we base such data processing on a legally justified interest, which in this case is to ensure efficient and effective handling of the concluded contract. In such a case, we may process your identification data and contact details. |
art. 6 section 1b GDPR, art. 6 section 1f GDPR |
|
Handling complaints or contract withdrawal |
If you submit a complaint or withdraw from the contract, you provide personal data contained in the complaint or the declaration of contract withdrawal, which includes name and surname, address, telephone number, e-mail address, bank account number. Providing data is voluntary, but necessary to file a complaint or withdraw from the contract. |
Art. 6 section 1c GDPR, art. 6 section 1b GDPR |
Newsletter service
When subscribing to the newsletter, you must provide the data necessary to receive it, specified in the subscription form.
Providing data is a condition for receiving the newsletter.
In addition, the mailing system saves your IP number used when subscribing to the newsletter, determines your approximate location, the e-mail client you use and tracks your actions taken in connection with messages sent to you. Therefore, we also have information about messages you opened, clicked on etc.
In the mailing system, we can also define, based on various criteria related to your activity, interests or other preferences, specific groups or segments of newsletter recipients that influence the type of messages you receive as part of the newsletter.
The data provided by you in connection with subscribing to the newsletter is used to send you the newsletter, and the legal basis for their processing is fulfilling the contract for the provision of electronic services, as well as our legally justified interest, which in this case is the implementation of marketing purposes.
When it comes to the processing of information that does not come from you but was collected automatically by the mailing system, we rely on our legitimate interest in analyzing the behavior of newsletter subscribers in order to optimize mailing activities.
You can unsubscribe from the newsletter at any time by clicking on the dedicated link in each message sent as part of the newsletter, or by simply contacting us.
Unsubscribing from the newsletter does not result in deletion of your data from the mailing system. The data is stored in the archive for the purpose of establishing, pursuing or defending claims related to the newsletter, as well as to ensure that the newsletter activities were conducted in accordance with the law.
art. 6 section 1b GDPR, art. 6 section 1f GDPR
Chat support
We may use chat rooms on our website. In this way, we provide you with the opportunity to communicate with us via chat, based on our legitimate interest.
The processing of your personal data is necessary to provide you with customer support.
art. 6 section 1f GDPR
Correspondence handling
When contacting us via e-mail, you naturally provide your personal data contained in the correspondence, in particular your e-mail address as well as name and surname. Providing data is voluntary, but necessary to establish contact. In this case, we rely on our legitimate interest in providing contact.
art. 6 section 1f GDPR
Fulfillment of tax and accounting obligations
In connection with executing the contract, we also fulfill various tax and accounting obligations, in particular in the form of issuing an invoice, including the invoice in our accounting documentation, storing documentation etc. To issue an invoice, we process, among others, data such as name and surname, company, business address, tax identification number. Providing data required by tax law is necessary to fulfill the indicated obligations.
art. 6 section 1c GDPR in connection with the relevant provisions of tax law
Creating archives
For the needs of our activities, we can create archives both in traditional and digital form. The archives contain all personal data that we processed in connection with you, so their scope may vary depending on what data we received. In this case, we rely on our legitimate interest in organizing and organizing personal data storage media.
art. 6 section 1f GDPR
Defending, establishing or pursuing claims
The use of our website, as well as concluding a contract with us, may give rise to certain claims on our or your side in the future. Therefore, we are entitled to process personal data for the purpose of defending, establishing or pursuing claims. As part of this purpose, we may process any personal data related to a given claim, therefore their scope may vary depending on what the claim concerns. In this case, we rely on our legitimate interest in protecting our interests.
art. 6 section 1f GDPR
Social media support
If you follow our profiles on social networking sites or interact with the content we publish on social media, we naturally see your data, which is publicly available in your social media profile. We process this data only within a given social networking site and only for the purpose of operating a given social networking site, which is our legitimate interest.
Your use of social networking sites is subject to the regulations and privacy policies of the administrators of these sites, and these administrators provide you with services electronically independently of us.
art. 6 section 1f GDPR
Analysis and statistics using only Anonymous Information
We conduct analytical and statistical activities using tools provided by external suppliers. As part of analytical tools, we only have access to Anonymous Information. We base the processing of Anonymous Information on our legitimate interest, which consists in creating, viewing and analyzing statistics related to user activity on the website in order to draw conclusions allowing for subsequent optimization of the website.
From the tools level, we only have access to a set of statistics and information not assigned to specific people.
Detailed information about the third-party tools can be found in the section dedicated to the tools we use.
art. 6 section 1f GDPR
Own marketing using only Anonymous Information
We conduct marketing activities using tools provided by external suppliers. As part of marketing tools, we only have access to Anonymous Information. We base the processing of Anonymous Information on our legitimate interest, which consists in creating Custom Recipient Groups based on Anonymous Information and targeting advertising within external systems based on Anonymous Information for the purposes of marketing our own products and services.
From the tools level, we only have access to a set of statistics and information not assigned to specific people.
Detailed information about the third-party tools can be found in the section dedicated to the tools we use.
art. 6 section 1f GDPR
Ensuring that media players, social plug-ins and comments function using only Anonymous Information
We embed videos from external websites on the website, use social plug-ins and a comment management system. All of these tools process Anonymous Information. We base the processing of Anonymous Information on our legitimate interest, which in this case consists in ensuring the possibility of using additional functions on the website - the player, social plug-ins, the comment system.
We do not have access to other information from the tools, and we do not need this information for anything - Anonymous Information is processed only to enable multimedia players, comments and social plug-ins to work.
Detailed information about the third-party tools can be found in the section dedicated to the tools we use.
art. 6 section 1f GDPR
Fulfillment of obligations related to personal data protection
As the personal data administrator, we are obliged to fulfill obligations related to the protection of personal data. Therefore, we may process your personal data as long as it is necessary to perform these obligations (e.g. in the event of considering your request regarding your personal data). The scope of data depends on what data we need to fulfill the obligation and prove compliance with the GDPR.
Furthermore, in this case we also rely on our legitimate interest in securing the data necessary to demonstrate accountability.
art. 6 section 1c GDPR, art. 6 section 1f GDPR
We have described the scope of processed data precisely in relation to each processing purpose. Information in this regard can be found above, in point 3 of the Privacy Policy.
We use tools that collect a range of information about you related to the use of our website. This concerns in particular the following information:
This information is referred to in this Privacy Policy as "Anonymous Information".
Anonymous Information itself is not, in our opinion, personal data because it does not allow us to identify you and we do not compare it with typical personal data we collect about you. However, taking into account the rigorous case law of the Court of Justice of the European Union and the divided opinions among lawyers, out of caution, in case Anonymous Information is assigned the nature of personal data, we have also included detailed explanations regarding the processing of this information in the Privacy Policy.
The processing of Anonymous Information allows us to provide you with the opportunity to use the functionalities available on the website. In addition, Anonymous Information is used for analytical, statistical and marketing purposes (e.g. creating Custom Recipient Groups on Facebook, setting, targeting and directing ads).
Anonymous Information is also processed by tool providers on the terms arising from their regulations and privacy policies. They may be used by these providers to provide and improve services, manage them, develop new services, measure advertising effectiveness, protect against fraud and abuse, and personalize the content and advertising displayed on particular services, sites and in applications. Detailed information can be found in the section dedicated to the tools we use.
In most cases, you provide them to us yourself. For example, this happens when you register a user account, place an order, submit a complaint or withdraw from the contract, contact us via e-mail, and use the functionalities available on the website or external services (e.g. social media.
In addition, some information about you may be automatically collected by the tools we use. Detailed information about the third-party tools can be found in the section dedicated to the tools we use.
Moreover, in exceptional cases, we may also obtain your personal data from other sources, e.g. when the entity that employs you provides us with your data as a contact person in matters related to the concluded contract, or when you represent an entity that concludes a contract with us.
We care about the security of your personal data. We have analyzed the risks associated with the individual processing of your data and then implemented appropriate security and personal data protection measures. We constantly monitor the condition of the technical infrastructure, train staff, review the procedures used, and introduce necessary improvements.
#8: How long will we keep your personal data?
We process your personal data for as long as is justified for the purpose of processing personal data, therefore processing periods vary depending on the purpose. Remember that the termination of the processing of your data for one purpose does not necessarily lead to the complete deletion or destruction of your personal data, because the same set of data may be processed for another purpose, for the period indicated for it. Complete deletion or destruction of data takes place when we complete the implementation of all goals and in other cases specified in the GDPR.
Below you will find the description of processing periods:
providing you with customer support in the purchasing process;
If we process your personal data on the basis of your consent, you can withdraw such consent at any time: either by your own actions or by contacting us using the contact details provided. Remember that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
#9: Who are the recipients of your personal data?
We will venture to say that modern business cannot do without services provided by third parties. We also use such services. Some of these services involve the processing of your personal data. External service providers that are involved in the processing of your personal data are:
If necessary, your data may be made available to a legal advisor or a lawyer bound by professional secrecy. The need may result from the need to seek legal assistance requiring access to your personal data.
Your personal data may also be transferred to tax offices to the extent necessary to fulfill tax, settlement and accounting obligations. This applies in particular to all declarations, reports and other accounting documents containing your personal data.
Moreover, if necessary, your personal data may be made available to entities, bodies or institutions authorized to gain access to data on the basis of legal provisions, such as police and security services, courts and prosecutor's offices.
Your data is made available to courier companies to the extent necessary to deliver the order. These companies become independent administrators of your personal data.
Furthermore, when it comes to Anonymous Information, providers of tools or plug-ins that collect Anonymous Information have access to it. The providers of these tools are independent administrators of the data collected in them and may share this data on the terms specified in their own regulations and privacy policies, which we have no influence on.
Yes, some of the processing of your personal data may involve transferring it to third countries.
We transfer your personal data to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The same may happen with Anonymous Information. Providers of these tools guarantee an adequate level of personal data protection through appropriate compliance mechanisms provided for by the GDPR, in particular through the use of standard contractual clauses.
We do not make decisions regarding you based solely on automated processing, including profiling, that would produce legal effects for you or would significantly affect you in a similar way.
Yes, we use tools that can take specific actions depending on the information collected as part of tracking mechanisms, but we believe that these actions do not have a significant impact on you because they do not differentiate your situation as a customer and do not affect the terms of the contract you may conclude with us etc.
Using specific tools, we can, for example, direct personalized advertisements to you based on previous actions you have taken on the website or suggest products that may interest you. We are talking about the so-called behavioral advertising. We encourage you to learn more about behavioral advertising, especially regarding privacy issues. Detailed information, including the ability to manage your behavioral advertising settings, can be found here .
The GDPR grants you the following potential rights related to the processing of your personal data:
The rules related to the implementation of the above-mentioned rights are described in detail in art. 16–21 GDPR. We encourage you to familiarize yourself with these regulations. For our part, we consider it necessary to explain to you that the rights indicated above are not absolute and you will not be entitled to all processing activities of your personal data.
We emphasize that you always have one of the rights indicated above: if you believe that we have violated the provisions on personal data protection when processing your personal data, you have the option of filing a complaint to the supervisory authority (President of the Personal Data Protection Office).
Our website, like almost all other websites, uses cookies.
Cookies are small text information stored on your end device (e.g. computer, tablet, smartphone), which can be read by our IT system (own cookies) or third-party IT systems (third-party cookies). Cookies may save and store certain information, which can then be accessed by IT systems for specific purposes.
Some of the cookies we use are deleted after the end of the web browser session, i.e. after closing it (so-called session cookies). Other cookies are saved on your end device and enable your browser to be recognized the next time you visit the website (persistent cookies).
If you want to learn more about cookies as such, you can read, for example, this material .
We use cookies based on your consent, except when cookies are necessary for the proper provision of services to you electronically.
Cookies that are not necessary for the proper provision of the service electronically remain blocked until you consent to the use of cookies. During your first visit to the website, we display a message asking for your consent along with the option to manage cookies, i.e. to decide which cookies you accept and which you want to block.
Yes, you can manage cookie settings in your web browser. You can block all or selected cookies. You can also block cookies for specific websites. You can also delete previously saved cookies and other website and plug-in data at any time.
Web browsers also offer the option of using incognito mode. You can use it if you do not want information about visited websites and downloaded files to be saved in your browsing and download history. Cookies created in incognito mode are deleted when all incognito windows are closed.
Browser plug-ins are also available to control cookies, such as Ghosters . The option to control cookies may also be provided by additional software, in particular anti-virus packages, etc.
In addition, there are tools available on the Internet that allow you to control certain types of cookies, in particular the collective management of behavioral advertising settings.
We also give you the ability to control cookies directly from our website. We have implemented a special cookie management mechanism that allows you to block cookies that you do not wish to have.
Remember that disabling or limiting the use of cookies may prevent you from using some of the functions available on our website and may cause difficulties in using the website as well as many other websites that use cookies. For example, if you block social networking plug-in cookies, the buttons, widgets and social functions implemented on our website may be unavailable to you.
Own cookies are used to ensure the proper functioning of individual website mechanisms, such as remembering the contents of the basket for a specified period of time after adding selected products to it, correct submission of forms visible on the website, handling newsletter forms, etc.
Own cookies also store information about your cookie settings defined via the cookie management mechanism.
A list of tools that require the use of cookies and a description of the cookies used can be found in the Annex to this Privacy Policy.
Yes, we use tools from external suppliers that collect information about your activities on our website. These tools are described in detail in the annex to this Privacy Policy.
No, we do not use tools from external suppliers, within which we can direct advertisements to specific target groups defined based on various criteria such as age, gender, interests, profession, work, and activities previously undertaken on our website.
The answer to this question can be found in many places in this Privacy Policy when describing individual tools, behavioral advertising, cookie consent, etc. However, for your convenience, we have once again gathered this information in one place. Below you will find a list of options for managing your privacy.
As you can see, the subject of personal data processing, the use of cookies and managing generally understood privacy is quite complicated. We have made every effort to ensure that this document provides you with the most comprehensive knowledge possible on issues that are important to you. If anything is unclear to you, you want to learn more or just want to talk about your privacy, please write to us at
Yes, we may modify this Privacy Policy, in particular due to technological changes and changes in legal regulations. If you are a registered user, you will receive a message about any changes to the Privacy Policy. Additionally, all archived versions of the Privacy Policy are linked below.Annex to the Privacy Policy
LIST OF TOOLS USING COOKIES
|
Tool name |
Description of operation and cookies |
|
Google Analytics |
We use the Google Analytics tool provided by the American company Google LLC. In order to use Google Analytics, a special Google Analytics tracking code has been implemented in the website code. The tracking code uses cookies related to the Google Analytics service. You can block Google Analytics tracking code at any time by installing the browser add-on provided by Google . Google Analytics automatically collects information about your activity on our website. Within Google Analytics, we only have access to Anonymous Information. Thanks to the information collected in this way, we can analyze user behavior on our website and keep statistics related to it, and then draw conclusions from these statistics in order to design solutions that improve the effectiveness of the website. If you are interested in details about Google's use of data from websites and apps that use Google services, please read this information . |
|
Meta Pixel |
We use the Meta advertising system provided by the American company Meta Platform Inc. In order to target you with advertisements personalized in terms of your behavior on our website, we have implemented Pixel Meta on the website, which automatically sends information about your activity on our website to the Meta advertising system. As part of the Meta advertising system, we only have access to Anonymous Information. Thanks to the information collected in this way, we are able to display advertisements within the Meta advertising system depending on your behavior on our website and measure the effectiveness of advertising campaigns in order to draw conclusions allowing for the optimization of these campaigns in terms of effectiveness. Meta Platform Inc. may combine information collected using Pixel Meta with other information about you collected as part of your use of websites managed by the company (including Facebook, Instagram) and use for your own purposes, including marketing. Such Meta activities are no longer under our control, and you can find information about them directly in Meta's privacy policy. You can also manage your privacy settings from your Facebook account. Here you will find useful information in this regard. |
|
Facebook Connect |
Our website uses plug-ins, buttons and other social media tools, hereinafter collectively referred to as "plug-ins", related to social networking sites managed by the American company Meta Platform Inc. Thanks to this, you can use selected social functions on our websites, e.g. like button, share button, etc. Plugins collect information about your activity on our website. We do not have access to this information. For us, the only important thing is that the plug-ins work properly. Information collected by plug-ins may be used by Meta Platform Inc. for our own purposes, such as improving our own products, creating user profiles, analyzing and optimizing our own activities, targeting advertising, but we have no real influence on this. You can find details in this regard in Meta's privacy policy . |
Google Ads
We use remarketing functions available within the Google advertising system provided by the American company Google LLC. When you visit our website, a Google remarketing cookie is automatically left on your device and collects information about your activity on our website.
Thanks to the information collected in this way, we are able to display advertisements within the Google network depending on your behavior on our website.
For example, if you display a product, information about this fact will be recorded in the remarketing cookie, which will allow us to direct you an advertisement regarding this product or any other advertisement that we consider appropriate.
This advertisement will be displayed to you within the Google network while you use the Internet, browse other websites, etc. We emphasize that when using Google Ads, we only use Anonymous Information.
Using Google Ads, we are only able to define the groups of recipients we would like our ads to reach. On this basis, Google decides when and how it will present our advertising to you.
If you do not want to receive personalized ads, you can manage your ad settings directly on the Google website: https://adssettings.google.com/ . If you are interested in details about Google's use of data from websites and apps that use Google services, please read this information .
Tawk.to
On our website, we use a chat plug-in provided by the American company Tawk.to, Inc. Thanks to this, you can communicate directly with us without the need to send e-mails or to use other communication tools.
The chat plug-in uses Tawk.to cookies to ensure proper chat operation, save your chat preferences (e.g. language) and adapting automatic communication (if we set it) to your activity on the website (e.g. sending you specific content depending on the website you are accessing the chat from). The information collected in this way may be available to us as part of your user profile, which is created automatically when you start communication via chat.
More information about Tawk.to cookies can be found here .
